Job description

Full Job Description

Location: Bloomington, IL

General Summary:

Provide food and beverage service to maximize customer satisfaction by providing friendly, courteous, helpful, timely, and professional service to all guests.

Essential Functions:

• Provides a pleasant drinking and dining experience to customers
• Prepares and serves snacks and drinks while maintaining a clean and sanitary bar area
• Attends to the detail and presentation of each order
• Prepare and maintain ingredients by following recipes and proper portion control
• Ensures the proper and adequate set-up of bars
• Stocks beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice, and produce based on brand standards
• Maintains stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables to ensure product quality
• Adheres to proper food and alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all products
• Coordinates daily supply inventory for bar and submit orders to supervisor; assists with receipt of deliveries
• Contributes to daily, holiday, and theme drink menus in collaboration with supervisor
• Ensure smooth operation of bar services during the absence of supervisor
• Assists with orienting new team members to their work area
• Listens to customer complaints and suggestions and resolves complaints
• Checks guests for proper identification, manages method of payment, and serves alcohol according to State, Federal, and Corporate liquor regulations
• Keeps team member and guest areas clean at all times
• Follows brand standard checklist
• Communicates with supervisors and co-workers in a courteous manner at all times
• Participates in and/or contributes to programs, committees, or projects designed to improve quality of service and team member productivity

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*Supporting Functions:*

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions.

• Reports all maintenance problems to supervisor and maintenance department
• Performs cleaning of the bar, stock room, lobby area, and restrooms as needed to adhere to health standards
• Drives company catering van as needed
• Must adhere to all Federal, State, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed
• Performs other duties as required to provide genuine hotel hospitality to guests and other team members
• Ability to stay busy when scheduled and continually provides value-added work
• Other duties as assigned by Management

Specific Job Knowledge and Ability:

• Strong knowledge of food and beverage preparation and service of various alcoholic beverages, and liquor laws in serving underage people
• Demonstrated knowledge of and skill and ability to safely and effectively operate standard beverage service equipment
• Must know service of beverages
• Working knowledge of the appropriate table settings, service ware, and menu items
• Ability to fully follow supervisor’s directions
• Ability to read, speak and write English sufficient to understand menus and special promotions, communicate with guests in a professional manner, assist guests with special requests, and take orders
• Ability to remember and recite menu items
• Ability to keep a clean and tidy working space

Skills:

• Adaptability
• Decision-making
• Customer service
• Oral communication
• Planning, problem-solving, and teamwork
• Self-motivated
• High energy level
• Multi-tasking

Qualification Standards

Communication: Strong communication skills; including the ability to deal effectively with vastly diverse groups of people and guests.

Education: Any combination of education and experience equivalent that provides the required knowledge, skills, and abilities.

Computer: Point of Sale System

Experience: Preferred: One to three years previous bartending experience

Grooming: All employees must maintain a neat, clean, and well-groomed appearance.

Physical Requirements

• Ability to carry or maneuver tables and chairs safely
• Reaching by extending hand(s) or arm(s) in any direction
• Ability to carry trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift. Must be able to push and pull weight equaling 100 lbs.
• Manual dexterity of hands in order to manipulate serving spoons, trays, etc.
• Ability to perform duties with extreme temperature and noise ranges
• Ability to see within normal parameters
• Ability to hear within normal range

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Schedule:

• Day shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Bloomington, IL 61704: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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