Position Summary

Responsible for providing exemplary guest service to all CWCR guests while mixing and serving drinks, alcoholic and non-alcoholic, to customers, directly or through wait staff.

Essential Functions

• Providing exemplary guest service to all CWCR guests
• Takes beverage orders from serving staff or directly from customers in the lounge and on the gaming floor.
• Serves wine and bottled or draft beer.
• Mixes ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
• Serves snacks or food items to customers seated at the bar.
• Operates Point of Sales (POS) system and collects money for drinks served.
• Checks identification of customers to verify age requirement for purchase of alcohol.
• Maintains, transports and restocks beer, liquor, wine, mixes, fruit and all other bar needs
• Serves customer from start to finish including greeting, educating, obtaining orders, entering orders, delivering orders, and accepting payment in a prompt, efficient, and courteous basis.
• Performs all opening, closing, cleaning, and stocking responsibilities at the end of the shift
• Monitors, controls, and tracks all product waste.
• Adheres to all OLCC and Chinook Winds Casino Resort policies and procedures regarding alcohol service.
• Maintains, transports and delivers product, beer, liquor and wine inventory to bar and service locations.
• Sets up and tears down portable bar systems in convention center and other specialty events.
• Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and services.
• Provides input or recommendations for improvements/changes in program processes or services.
• All other duties as assigned.

Position Qualifications

Competency Statements

Accuracy- Ability to perform work accurately and thoroughly.

Communication Skills- Ability to communicate effectively with others verbally.

Customer Oriented- Ability to take care of the customers’ needs while following company procedures.

Interpersonal - Ability to get along well with a variety of personalities and individuals.

Judgment - The ability to formulate a sound decision using the available information.

Working Under Pressure- Ability to complete assigned tasks under stressful situations.

Education

High school diploma or GED preferred

Experience

Two years experience as a bartender

Computer Skills

Experience with Point of Sale (POS) systems preferred

Certificates & Licenses

Must obtain a Siletz Tribal Gaming License

Must obtain OLCC within 30 days of employment

Must obtain a Food Handlers Permit within 30 days of employment

Must obtain VIP Permit within 30 days of employment

Other Requirements

Knowledge of regulations governing food preparation and service

Basic math skills