We're hiring an Event Supervisor at Manchester Country Club in New Hampshire.

At Troon, we believe our Associates are our greatest strength and competitive advantage. Whether you’re just kickstarting your career or have a long-standing passion for hospitality and customer service, there’s an exciting new opportunity for you at Manchester Country Club. Engage with guests from all over, providing a first-class experience and dedicated service they will carry with them long after they’ve left our premises.

Ideal candidates have a genuine passion for hospitality. As an Event Supervisor, you will be responsible for providing incredible guest service and member experiences through execution of all banquet events at the Club. This includes training and supervising all related Food & Beverage service and front of the house staff, and managing the daily execution for weddings, banquets, business meetings, social events, golf outings and member-related activities at the Club. Previous Food & Beverage experience is a requirement for the position.

Ideal candidates have flexible schedules with availability to work weekends and holidays.

Our team has made a conscious effort to ensure strong protocols are in place to keep you and our patrons safe, so you can focus on the customer experience, camaraderie, and dining room management.

For more information on our open opportunities, apply today!

Responsibilities

• Supervise F&B personnel staff during an assigned event
• Inspect and assist with banquet set-up and breakdown of tables, decoration, equipment, serving areas and related activities in an accurate and timely manner
• Provide excellent food and beverage service for banquet events
• Assist in the marketing program to increase banquet business
• Be a point person for the client and the staff for the event and ensure satisfaction by communicating with the client throughout the event regarding any changes, substitutions or special requests
• Conduct training and refresher classes for F&B personnel in the correct policies and procedures
• Assist banquet staff throughout an event as needed (refilling drinks, delivering food, bussing tables, etc.); and following up with host at the conclusion of event
• Helps prospects (including Residents) plan special events including menus, entertainment, theme, decorations and other aspects
• Recommend refinements for catered events to include floral arrangements, table settings and room appointments; recommend the purchase of equipment and supplies
• Transmit the necessary information about all events to the appropriate support staff
• Ensure smooth execution of events by inspecting finished arrangements and collaborating with appropriate department heads
• Ensure that arrangements are made to set up rooms, provide service and clean areas after events
• Develop, implement and monitor standards of service and coordinate catering activities to ensure that a high quality of production and service is consistently maintained
• Regularly evaluate services and determine means by which to upgrade quality of catered events
• Attend important events to foster relationships that are important to generate event referrals and other club business opportunities
• Enhance and manage rental options
• Finalize payment and Invoicing for all events
• Work with third party vendors to coordinate set up of all events

Education and Experience Requirements

• College degree preferred
• Must have related experience in F&B; club environment preferred
• Knowledge of pertinent health regulations and liquor laws
• Must have food and beverage/a la carte and banquet experience
• Ability to manage staff (supervisory experience)
• Must be highly organized, efficient and detail-oriented
• Must have exceptional interpersonal and communication skills
• Must have strong customer/guest orientation
• Computer skills – Word, Excel, POS, etc. - preferred

Working Conditions

• While performing the duties of this job, the employee is regularly required to reach with hands and arms.
• The employee is often required to stand, walk, and use hands to finger, handle, feel or operate objects, tools or controls.
• They will occasionally be required to balance, stoop, twist upper body, kneel, and climb.
• The employee must be able to lift and/or move up to 30lbs occasionally.
• Specific vision abilities include close, distance, color, and peripheral vision, and depth perception.
• Moderate exposure to extreme cold, heat, working outdoors, chemicals, pesticides, gasoline, vibration, pollen, dust, mechanical hazards and electrical hazards.
• Noise level is typically moderate to loud
• Work extended hours during golf and holiday season
• Work weekends and holidays

About Troon

Troon started as one facility in 1990 and has since grown to become the world’s largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. For more information about the Troon Experience, please visit https://www.troon.com/.