Job description

Our Customer is a corporation that develops, manufactures, and markets robotic products designed to improve clinical outcomes of patients through minimally invasive surgery. Founded in 1995, their goal was to create innovative, robotic-assisted systems that help empower doctors and hospitals to make surgery less invasive than an open approach. Working with the top medical professionals, they continue to develop new, minimally invasive surgical platforms and future diagnostic tools to help solve complex healthcare challenges around the world.

We are seeking an Audio Video Operations Engineer on a contract basis to support our Customer's business needs.

What you’ll do:
Carry out regular preventative room checks, ensuring all equipment functions correctly following the room check procedure.
Ensure that all faults are reported correctly and promptly.
Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly.
Providing first-line support, including on-the-spot diagnosis and rectifying minor faults and problems as and when they occur.
Ensure all multimedia/presentation rooms are maintained in good working order.
Perform maintenance visits and ongoing technical support and provide advice and information to colleagues in the support team. Communicate effectively to peers, management, and customers.
Supporting and setting up Audio/Video systems for small to large rooms, including public spaces.
Supporting Web Conferencing applications for onsite, remote, and hybrid meetings (i.e., Zoom, teams).
Setting up, troubleshooting, deploying, and maintaining hardware and software for the enterprise.
Creating and updating tickets.
Responding to incoming incidents and/or help requests from end-users.
Prioritizing and scheduling tickets and resolutions.
Evaluating documented resolutions and analyzing trends for ways to prevent future problems.
Performing duties with minimum supervision and making good judgment calls for system issues escalation.
Perform quality assurance checks on installations and identify any issues that need resolving, and work in close collaboration with the AV integration team and the project manager to ensure they are resolved.
Responsible for fault finding and technical resolution during the commissioning phase, escalating to third parties where necessary.

Must Haves:
Experience supporting and setting up Audio/Video systems for small to large rooms, including public spaces.
Experience supporting Web Conferencing applications for onsite, remote, and hybrid meetings (i.e., Zoom, teams).
Experience setting up, troubleshooting, deploying, and maintaining hardware and software for the enterprise.

Education:
Bachelor’s degree.

Hours & Location:
M-F, 40 hours/week. This role will be 100% remote.
All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have US residency at the time of application.

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.

www.arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.arclintfl.com is the ideal place to find your next job.