Job description

Job Overview:
The At Your Service Center Associate is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards.

Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.

Essential Functions:

• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.
• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
• Provide an exceptional customer experience by ensuring the customer is always the # 1 priority.
• Acknowledge Customers in a friendly and helpful manner upon Customer’s entry into the area.
• Be knowledgeable of POS/MPOS procedures and proficient in all transactions including BOPS Pickup
• Customer Returns, Non-Congruent Chits, Search and Send, My Client and More@ Macy’s tablet app.
• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.
• Meet our BOPS/Service Level Agreement (SLA) by ensuring the BOPS collection area is organized and the Customer pick up experience is friction-free.
• Demonstrate knowledge of store products and services to drive sales and minimize returns.
• Sell gift cards and work to resolve customers’ Macy’s card issues, as needed.
• Follow store’s audit policies and procedures.
• Adhere to Asset Protection and inventory control and compliance procedures and follow shortage programs and procedures.

Qualifications and Competencies:

• High School Diploma or equivalent required
• 1-2 years related experience
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling, stooping and color vision
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

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