In 1944, a group of regional truck leasing company owners met in Chicago to discuss how they could work together to provide maintenance for one another as their trucks began to travel across the country. From that meeting, NationaLease was born. Today, maintenance and the technicians who provide it still form the backbone of the NationaLease system. We are looking to strengthen our team with people who share our passion for providing a high level of quality and service to our customers. If you are that sort of person, we’d love to hear from you. Additional information can be found on our website at http://www.nationalease.com. You can also follow us on Twitter and Facebook.

At TransChicago Truck Group's Elite Support Certified Chicagoland and Northwest Indiana locations, we carry a vast inventory of new Freightliner and Western Star trucks and all makes used trucks. We offer Isuzu Trucks, Capacity Yard Spotters and Transcraft and Benson trailers. We provide state-of-the-art service and an extensive mix of parts for any make vehicle, including Alliance, Detroit and Cummins to name a few. Our own TruFit Truck Parts label offers even more options. We provide all this with one goal in mind: to keep our customers' businesses up and running with as little interruption as possible. Our expert employees will assist you with every step of your process from buying and financing a new or used truck, to parts purchasing and servicing your vehicles for years to come. You can rely on a partnership with us to take you through the entire process with your needs in mind.

What You’ll Do

Title: Assistant Service Manager

Location: Elmhurst, IL

Position Summary:

The primary responsibility is to support the Service Department Operations; specifically enhancing the efficiencies of the department through productive staffing, customer retention, cost controls and achievement of objectives. Ensures that the daily inventory of available technician time is consistently sold to service customers.

Essential Functions & Responsibilities:

• Monitors the dispatching of jobs to the technicians and ensures maximum efficiencies are gained by the technical staff.

• Assists in ensuring that all customers are greeted promptly, given fair estimates and proper customer authorization signatures are captured.

• Ensures accurate and timely communication is happening internally within Service Department and externally with customers through the Service Advisor Team utilizing tools in place within the department.

• Supports the lead technicians and assists the Service Manager with the discipline of any deficient technicians.

• Oversees daily shift hand-off for the evening shift Foreman ensuring the smooth transition of jobs between shifts.

• Ensures shop assignments are focused around 24-hour throughput goals

• Oversees Quality Control program to ensure high quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed repairs for thoroughness and quality.

• Work with location Warranty Manager ensuring all warranty processes are being followed, all warranty coverages are confirmed, and all warranty parts are properly turned into the Parts Department.

• Assist the Service Manager with the completion of payroll functions and overtime approval.

• Monitors technicians’ daily productivity reports

• Responsible to monitor and control the performance of the department using appropriate reports, tracking systems and surveys.

• Monitors, develops, and maintains customer centric environment, driving positive customer reviews (Medallia, social media, etc.)

• Attends Service Manager Meetings as requested and participates in department meetings locally.

• Ensures work areas and customer waiting area are kept clean and maintain a professional appearance.

• Assists in the collection of past due customer accounts.

• Acts as Service Manager during location Service Manager’s absence.

What We’re Looking For