An entry level property management position in which the incumbent will receive instruction and training in the management of an assigned housing development. The incumbent will fulfill all requirements to become a Certified Public Housing Manager within twelve (12) months of position attainment. The incumbent will perform a variety of clerical support duties and provide assistance to the Property Manager. This position requires accuracy, completeness and the use of good judgment.

No regular supervisory responsibilities, but may occasionally provide work direction to others.

Responsibilities:

• Answer telephone and handling routine resident inquiries and requests for service, both by phone and in person.
• Utilize knowledge of RHA policies and procedures in responding to requests and inquiries.
• Work with resident groups to assist in their development and growth and promote resident participation.
• Assist residents in coordinating and planning special events and programs within the Authority.
• Schedule use of meeting and community rooms.
• Assist with follow-up visits to new residents to alleviate any misinformation or misunderstandings they might have.
• Maintain and explain current information of available services in the community to residents.
• Submit reports and records as required.
• May be responsible for conducting move-in/move-out, annual and special inspections of designated housing units, prepare inspection report and initiate forms to maintenance department.
• Prepare and maintain resident files and records.
• Assist in preparation of re-certifications, sending notices to residents and verification of income data and computing rents.

Qualifications:

• High School education or equivalent with course work in business math, typing, business english preferred plus basic computer knowledge.
• Minimum of one (1) year experience in an office environment and six (6) months experience in a management setting.
• Possess working knowledge of office procedures and practices.
• Ability to operate a variety of office equipment such as copiers, multi-line phone system and computer word processing and spreadsheet software and willing to demonstrate same.
• Ability to understand and follow directives, policies and procedures.
• Ability to work harmoniously with fellow workers, program participants, and the general public.
• Ability to discern maintenance problems and accurately describe them.
• Ability to complete work assignments with minimal supervision.