Job description

POSITION PURPOSE

Supports the Retail Store Manager in effectively managing the operation of a store, ensuring that donors and customers receive superior customer service and that production, sales and margin goals are achieved.

JOB FUNCTIONS

• Provides customer service
• Available to assist customers cheerfully.
• Ensures prompt and accurate customer checkout.
• Handles price changes, refunds and merchandise exchanges.
• Resolves customer complaints and concerns.
• Keeps store well stocked and clean, with merchandise appropriately displayed.
• Wears professional attire (knows and complies with the Professional Attire Policy).
• Knows and follows CGI’s customer service policies and procedures.

• Provides donor service
• Gives prompt assistance to people wishing to donate.
• Offers every donor a receipt.
• Responds appropriately to questions regarding CGI’s policy on accepting items for donations.

• Communicates merchandise shipment concerns to Store Manager, or in manager’s absence to appropriate operations employees and senior retail management personnel.
• Verifies daily summary reports, cash deposits and cash drawer counts.
• Creates and maintains a pleasing store appearance.
• Coordinates the implementation of marketing and promotional activities for the store.
• Assists the Store Manager in preparing work schedules for all store employees; ensures appropriate level of floor coverage while minimizing overtime hours.

• Assists the Store Manager in completing store paperwork in an accurate and timely manner, including employee work schedule, donation activity reports, production reports, drawer history reports, tax exempt logs, incident reports, and truck/supply orders.
• Assists the Store Manager with disciplinary actions or handles them in the Store Manager’s absence.

• Provides input to assist with preparation of performance appraisals for employees.
• Serves as key holder

• Ensures that the store is opened and closed at scheduled times.
• Follows all established procedures for opening and closing.
• Safeguards store keys
• Take appropriate security precautions when opening and closing store.

• Operates POS system
• Verifies cash drawer count
• Has all managerial rights and overrides
• Processes customer sales according to established procedures
• Understands and follows the Cash Drawer Policy
• Assists with daily reports and cash deposits

• Store Hours Monday - Saturday 9:00 a.m. - 7:00 p.m., Sunday 10:00 a.m. - 6:00 p.m., shifts vary Works assigned schedule
• On the floor and ready to work by scheduled starting time
• Understands and follows Attendance Policy

• Works at other store locations as needed
• CGI provides advance notice when possible
• Travel costs are reimbursed in accordance to CGI’s Travel Policy

• Complies with safety rules and performs duties in a safe manner
• Understands and complies with the Personal Protective Equipment Policy
• Understands and complies with all policies and procedures related to safety

• Complies with Loss Prevention policies and procedures
• Employee Purchase Policy
• Bag Check Policy
• Cash Drawer Policy

May include other duties as assigned by management.

KEY KNOWLEDGE AND EXPERIENCE

• High school diploma or GED equivalent.
• Four years retail experience required
• Excellent verbal communication skills
• Good written skills
• Ability to work effectively with diverse group of individuals
• Ability to work independently as well as under direct supervision
• Ability to perform basic math functions (addition, subtraction, multiplication and division)

CERTIFICATES, LICENSES, REGISTRATIONS

• CGI’s POS certification for Sales Associate II

DIRECT REPORTS

• Supervises all employees assigned to the store except the Retail Store Manager and the Retail Store Manager Trainee

Job Type: Full-time

Pay: From $13.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 4 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Work Location: In person

www.arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.arclintfl.com is the ideal place to find your next job.