Job description

The Front Desk Supervisor will be tasked with the following duties, responsibilities, and assignments:

• Carry out the smooth operation of the Front Office Department and ensure that all standards and operating procedures pertinent to Guest Services are followed;

• Able to perform job responsibilities of Front Office Associate, Transportation Specialist, and Concierge Attendant and support in these areas when needed;

• Develop and maintain relationships with employees, return guests and group contacts;  

• Anticipate and address guest issues and establish proactive processes to promote guest satisfaction; 

• Ensure that financial goals of the department and the hotel are being met, monitoring and controlling labor expenses and other divisional expenses such as supplies & equipment;

• Understand and enforce the hotel company credit policies, account for all cash, and make deposits in accordance with hotel and company policies;

• Be proactive in the greeting of guests in a friendly and warm manner;

• Ensure associates adhere to performance and service standards and conduct appropriate accountability measures by providing direction, support and timely feedback;

• Able to understand forecasting to ensure appropriate staffing levels are met according to business demands;

• Assist in recruitment process with interviewing candidates;

• Follow all company safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and

• Any and all other work as required to complete the primary purpose of the position.

Job Type: Full-time

Pay: From $20.00 per hour

Schedule:

• 8 hour shift
• Weekend availability

Work Location: One location

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