Job description
About NFF:
NFF is the only Cisco Gold Partner headquartered in the District of Columbia with Advanced Specializations in all major IT disciplines. In addition to Cisco, NFF holds key strategic partnerships with VMware, NetApp, Microsoft, Riverbed, Splunk and many System Integrators. NFF is an ISO 9001:2015 certified company and has been ranked in Inc. Magazine's 500/5000 Fastest Growing Companies list since 2007.
We offer expert solutions relevant to: Network Infrastructures, Data Center & Cloud, Network & Endpoint Security, Application Assurance, Collaboration & Mobility and Staff Augmentation. About this Position / Responsibilities:
Job Responsibilities:
Networking for Future, Inc. (NFF) is a Washington, DC based company offering a performance-focused approach to delivering transformational IT business solutions. We take pride in keeping users productive and engaged by providing business and IT teams with the solutions they need to improve their performance in a dynamic, connected world.
NFF is the only Cisco Gold Partner headquartered in the District of Columbia with Advanced Specializations in all major IT disciplines. In addition to Cisco, NFF holds key strategic partnerships with VMware, NetApp, Microsoft, Riverbed, Splunk and many System Integrators. NFF is an ISO 9001:2015 certified company and has been ranked in Inc. Magazine's 500/5000 Fastest Growing Companies list since 2007.
We offer expert solutions relevant to: Network Infrastructures, Data Center & Cloud, Network & Endpoint Security, Application Assurance, Collaboration & Mobility and Staff Augmentation.
NFF is sourcing IT Asset ManagementTechnicians to support the Washington Metropolitan Area Transit Authority (WMATA). The selected candidates will assist WMATA’s inventory management division with packing, unpacking, and setting up IT peripherals in WMATA's three DC area buildings.
Job Responsibilities:
- Work with the WMATA Inventory Team to process Help Desk orders assigned to the inventory team and check for fulfillment
- Work with the WMATA Inventory Team for Endpoint deployments (Move, setup and install endpoints)
- Work with the WMATA Inventory Team to receive shipments (Move and Stack)
- Work with the WMATA technical and support teams to improve deployment and support
- Report to Inventory Team on deployment progress Coordinate Inventory Team indeployment activities regarding imaging, prepping, deploying, asset retrieval, data wiping,asset returns, etc.; via the IT Asset Management system (currently Service Now)
- Ensure deployment inventory is properly tracked and documented in the IT AssetManagement System
- Work with the WMATA Inventory Team to perform Quality Assurance tests on imagedmachines, to ensure end point devices are consistent with requirements
- Participate in testing of end point software, hardware, and deployment processes Providesupport across all WMATA locations
- Perform other duties related to role as requested
- Record all time within the WMATA Contractor Time Recording system (CATS)
Minimum Qualifications:
- Two Plus (2+) years of customer support experience
- Minimum of Two (2) years Inventory experience
- Familiarity with IT ticketing systems (Maximo, CA Service Desk)
- Experience with Windows 10
- Associates degree or equivalent degree from an accredited school
- Ability to lift 50 lbs.
- Willingness to take ownership and be accountable where appropriate
- Strong technical background that will allow for an understanding of our
infrastructure/environment
NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:
- Medical, Dental and Vision, Health Savings Account, Flexible Spending Account
- STD, LTD, Supplemental life insurance and ADD&D
- Comprehensive 401k plan
- Paid Time Off
NFF is an Equal Opportunity Employer.
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