Job description

The Application Support Specialist is an entry level technical support position responsible for assisting customers with issues within the company's propriety application. The position requires an ability to gain a strong working understanding of the application in order to provide call and email support to field and corporate users. This entry level position has training to learn the application and has a strong opportunity for promotion into other positions within the support delivery team. Lastly, this position is a hybrid role with 3 days remote and 2 days onsite.

Responsibilities:

• Answering and resolving all field operational calls.
• Management and resolution of routine e-mail requests from corporate.
• Act as liaison with the development team for production support
• Investigate and escalate application issues while identifying workarounds when applicable.

Requirements:

• Bachelor's or Associate's degree in any field, Information Technology degree's preferred.
• Strong verbal and written communication skills
• High degree of accountability
• Effective troubleshooting and analytical skills

Please Apply, if interested!

Job Type: Full-time

Pay: $45,000.00 - $48,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

www.arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.arclintfl.com is the ideal place to find your next job.