Job description

Education

Bachelor’s or Master’s Degree in Computer Science or related field.

Experience

3 to 5 years of systems design and development experience. Experience with COBOL required.

Primary Job Duties/ Tasks

The submitted candidate must be able to perform the following duties and/or tasks:

1. Monitor Service Desk queue and resolve support tickets as assigned.

2. Assign service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner.

3. Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork.

4. Perform advanced troubleshooting to determine cause of problem.

5. Provide high level of customer service by providing status and information to the customer.

6. Research and understand DOT business processes and their inter-relationships.

7. Gather, document, and manage business and technical requirements.

8. Assist customers with development of business cases.

9. Perform application testing.

Job Specific Knowledge, Skills and Abilities (KSAs)

The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:

1. Knowledge of the principles, practices and techniques of maintaining existing computing applications

2. Knowledge of relational database theories and concepts

3. Knowledge of Windows (winforms, webforms, MVC, ASP, batch console, WCF, Class Library)

4. Knowledge of Z/OS mainframe computer systems and supporting software such as Time Sharing Option (TSO), Job Control Language (JCL) and Interactive System Productivity Facility (ISPF)

5. Ability to work independently in the technical analysis, evaluation and resolution of custom-written computer application production issues or problems, with little or no assistance, and to make decisions and recommendations to remediate those issues or problems

6. Ability to plan, organize, coordinate, and prioritize work assignments for him/herself or lower level analysts

7. Skill in accurately estimating time requirements for computer programming tasks in a computer application maintenance environment

8. Translates high level business requirements into detailed business requirements and/or functional specifications.

9. Ability to work effectively with Project Managers, Business Analysts, Data Analysts, and Technical Architects to build efficient, viable solutions in the maintenance of business applications utilizing all established departmental standards

10. Ability to analyze processes and workflows to design efficient information solutions

11. Ability to prepare complex computer program specifications

12. Ability to prepare computer program test plans

13. Ability to interact and collaborate directly with customers, technical staff, and management

14. Skill in interpreting and communicating technical information both verbally and in writing

15. Ability to develop and manage technical documentation in accordance with the Department's standards

16. Ability to determine and document business rules/logic and database actions

17. Strong working knowledge of Microsoft Office

18. Knowledge of server environments

19. Knowledge of Citrix

20. Skill with programming languages (SQL, COBOL, JCL, DOS scripting, Focus)

21. Skill with database platforms (DB2, Oracle, SQL Server)

22. Skill with database tools (SQL Developer, SSMS-SQL Server Management Studio, Z/OS SPUFI)

23. Skill with Active Directory security

24. Skill with Z/OS mainframe RACF security

General Knowledge Skills and Abilities (KSAs):

1. Communication: Have the ability to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e.; project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.

2. Customer Service: Works well with clients and customers (i.e.; business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.

3. Decision Making: Makes sound, well-informed, and objective decisions.

4. Flexibility: Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism, and maintain effective work relationships with others.

5. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.

6. Leadership: Motivates, encourages, and challenges others. Is able to adapt leadership styles in a variety of situations.

7. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.

8. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal.

9. Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.

Job Type: Full-time

Salary: $60.00 - $65.00 per hour

Schedule:

• 8 hour shift

COVID-19 considerations:
Work will be onsite...

Work Location: On the road

Speak with the employer
+91 7322037183

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