Analyst – Client Relations, Provider Services - Entry Level

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

ISG Research comprises five strategic business practices, ISG Research™, ISG Momentum™, ISG Provider Lens™, ISG DACH™, and ISG Satisfaction Benchmarking™, focused on fostering relationships between ISG’s Advisors and Service Providers within the ITO/BPO and network domains.

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

The candidate will be required to have knowledge of ISG Research’s catalogue including ISG Momentum services and other related services as they become relevant.

This is a remote position based in the US.

Responsibilities:

• 2-3 years of experience
• Assist in Managing our key clients by interacting with them daily
• Track Engagements through our database and create excel files that show progress
• Manage schedules and arrange meetings internally and externally
• Help execute a yearly plan for our clients to show benefits and outcomes
• Support our sales team in upselling our products and manage the relationship to create value for our clients
• Interact with our Research team on any client inquires or needs.
• Attend client cadence calls, as well as moderate their interactions through TEAMS meetings
• Build relationships with our advisors to manage their relationship with our clients.

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

ISG (Information Services Group) (NASDAQ: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; technology strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data.