Job description
Responsibilities:- Assist passengers with a smile and friendly face through arrival and check-in processes, including support for passengers with special needs, such as passengers needing wheelchair assistance.
- Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
- Direct passengers through Customs, Immigration, and Quarantine.
- Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
- Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
- Oversee all customer services issues related to wheelchair bound customers.
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
- Must be a local (in-state) resident.
- Valid In-State Driver's License.
- Ability to pass a pre-employment drug screen.
- Ability to pass up to a 10-year background check.
- Must be at least 18 years of age.
- Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
- Must complete ramp and SIDA training to obtain airport authority identification security.
- No prior experience is necessary.
- Must be open-minded and ready to work as part of a detail-oriented team.
Education:
- High School diploma or GED.
- One+ year of relevant experience.
- Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
- Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
- Must be able to work in cramped or high places.
- Must be able to carry heavy items up and down jet way stairs.
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