Job description

Schedule

• Full Time
• Afternoon
• Total = 40 Hours Per Week

Fri 3pm-11pm

Sat 3pm-11pm

Sun 3pm-11pm

Mon 3pm-11pm

Tues 3pm-11pm

Location

This position will work at varying locations throughout Huntsville, Alabama, depending on the needs of the company.

Company Benefits

• Dental insurance
• Health insurance
• Retirement plan

Overview

TRIDENT MISSION

TRIDENT is a company of dedicated Security Specialists focused on providing superior Tier-1 level security support services to our customers, on time and at the best possible price.

A TRIDENT Security Specialist is usually the first impression and point of contact for our clients and a public representation of the TRIDENT brand and what we stand for. Professionalism and a customer centric approach while maintaining safety and security is critical to the success of this role. TRIDENT's ability to meet its commitments to both clients and employees is directly affected by how well you perform your duties.

TRIDENT VALUES

• Do everything with honesty and integrity
• Achieve excellence in every job
• Superior customer and employee service
• Securing customer's operational and technical goals

Demonstrating TRIDENT's values in every action and interaction, along with effectively and consistently completing the tasks listed below, is essential for you to be successful in this role. These tasks listed below provide a basic guide of your daily duties. Our Security Specialists are the heart of our operation, and they are critically important to ensure its smooth operation. As such, they are required to be highly dependable, and pay close attention to detail. This position will require the capability to work independently with limited supervision, demonstrate critical thinking to solve problems and multi-task.

Tasks

• Arrive for duty on time and in full uniform.
• Familiarize yourself with the post orders and any hand down notes related the site and post.
• Provide Tier-1 customer service when interacting with members of the public.
• Receive and document customer questions or concerns and escalate them to the appropriate TRIDENT representative
• Ensure all issues and complaints are fully documented and properly escalated to TRIDENT and the Client as appropriate
• Perform the functions as required by the post orders depending on the location.

Competencies

• Effective written and oral communication – This role requires the ability to effectively communicate across all levels of the organization and externally.
• Observation – This role requires exceptional observation skills
• Influence – This role requires the ability to significantly influence people in a way that protects Employees, Customers and the Company
• Dependability — This role requires being reliable, responsible, and dependable in fulfilling obligations.
• Decisiveness – This role requires the ability to think quickly and take decisive action
• Flexibility – This role requires extreme flexibility.

Working conditions

• You are required to drive a vehicle
• You are required to work at multiple locations
• You are required to work inside and outside, regardless of weather conditions
• You are required to sit, stand and walk for long periods of time

Reporting Structure

• The Security Specialist reports to the Field Quality & Compliance Supervisor.

Trident Security Solutions is a leading company in the security services industry. We are committed to excellence and provide our employees with top-of-the-line training. We offer a unique work environment that is designed to attract the most qualified, career-minded individuals. We believe that our team members are our greatest asset, and we invest in their development by providing them with the tools they need to be successful. We are proud to offer a competitive benefits package variety of career growth opportunities.

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