TeleSpecialists is a rapidly growing national telemedicine company looking for talent in the Fort Myers area to join our growing team. We are looking for someone with strong computer, administrative and customer service skills to join our Physician Licensure team to provide administrative support. Prior experience with state licensing or credentialing is not required so this is an exciting opportunity for someone with the right skills looking to learn and grow in their career. The candidate we are looking for will be a self-starter, detail-oriented, technically savvy with strong computer skills and eager to learn. If you have experience working in and administrative or operational support role in a healthcare setting or other industry this may just be the right opportunity for you to be a part of a growing company that is transforming the future of healthcare.

Summary:

The Administrative Support position supports our physician licensing team and is responsible for the completion of all state licensure, work history verifications and assisting with physician correspondence for contracted TeleSpecialists physicians and submitting them to the state medical boards and hospitals. This position ensures all the information in our IT systems is complete and accurate, and all expirable documents are maintained and current.

Essential Duties and Responsibilities:

• Complete the license verification process for contracted and employed physician’s licenses across all states
• Track the licensure verification process to promote compliance, process enhancement, and efficiency
• Assist with the work history verification process and completion for all hospital requests
• Ensure departmental guidelines support all contracted hospital privileges and state licensure processes.
• Track the work history process to ensure compliance with hospital credentialing
• Identify and analyze the physician information received to ensure accuracy
• Assist in the credentialing process by entering/logging/scanning information into credentialing system for initial, updated, and maintenance processes
• Maintains MD/DO Outlook mailboxes by managing inbound emails and using judgment on how to route or manage and filing email records appropriately.
• Prepare “New Physician Packet” for newly contracted and employed physicians
• Ensures leadership is aware of any potential derogatory issues identified during the licensing process and works in collaboration with the Physician liaisons to document/resolve the issue

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong computer skills including at a minimum an intermediate Microsoft 365/Office skill level
• Ability to interact with internal and external customers
• Demonstrates ability to lead, manage and motivate teams.
• Flexible and adaptable with learning and understanding technology
• Highly analytical and detail-oriented with ability to demonstrate command of details and to articulate those details at a higher level.
• Strong written, oral and interpersonal communication skills
• Highly self-motivated, directed and proactive
• Keen attention to detail
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working both independently and, in a team-oriented, collaborative environment
• Able to communicate effectively within department and with members of interdisciplinary teams
• Ability to work independently and proactively in a fast-paced, dynamic environment
• Proven analytical and problem-solving abilities

Education/Experience:

• High School Diploma or equivalent
• Physician licensing or credentialing experience preferred
• Experience working in an operational or administrative support role in a healthcare setting preferred

Computer Skills:

To perform this job successfully, an individual should have knowledge of:

• Microsoft 365 / Office Suite (Intermediate)
• Chrome or Edge (Intermediate)