Job description

Our Communities are as unique as you. Hiring skilled people like you is what makes our Communities a Great Place to Live and a Great Place to Work! If you have a passion for working with seniors in a rewarding environment, we are looking for you to join our team!

JOB TITLE:
Concierge

PROPERTY:
Plush Mills

DEPARTMENT:
Administration

REPORTS TO:
Business Office Manager

FLSA STATUS:
Non-Exempt

POSITION SUMMARY:
Hours: Every Other Weekend 4pm-12am
Prior Senior Living Experience

The Concierge is the official representative of the community, responding to all inquiries and requests at the Front Desk, and greeting all visitors to the community.

These activities will fulfill the SageLife Mission and demonstrate the We Care Values and the Sage Associate Promise.

OUR WE CARE VALUES
Work as a Team
Exceptional Service Always
Commitment to the Sage Community
Anticipate Residents’ Needs
Respect for Residents, their Families and Each Other
Exercise Common Sense

SAGE ASSOCIATE PROMISE
Live the Values
Be Welcoming
Be Helpful
Be Conscientious
Be Accountable
Be Open
Take Pride in My Work & Myself

PRIMARY JOB DUTIES:
1. Practice The Sage Way and Live the Values – Commit to and demonstrate the We Care Values & Sage Promises

• Work as a Team – Willingly cooperates, assists others and works collaboratively. Receives feedback and training with an open mind and willingness to improve performance.
• Exceptional Service Always – Consistently provides excellent service to all residents and colleagues. Demonstrates the “culture of yes” in words and actions. Maintains a professional appearance and demeanor.
• Commitment to the Sage Community – Understands SageLife’s mission and lives the “We Care” core values. Does whatever it takes to get the job done.
• Anticipate Residents’ Needs – Ensures that Residents’ needs are met in a timely manner by proactively responding to care and service requests. Be conscientious – take initiative to identify and communicate issues.
• Respect for Residents, their Families and Each Other – Ensures all interactions with Residents, Family Members, Guests and Colleagues are in a welcoming, caring and non-judgmental manner. Demonstrates fairness, empathy, and compassion in actions and communications with others.
• Exercise Common Sense – Makes decisions based on SageLife Core Values, within scope of job responsibility and what is best for residents. Takes responsibility for words and actions and takes pride in one’s work and oneself. Demonstrates commitment to excellence, safety and cleanliness.

2. Greet residents and visitors when they enter the community.
3. Answer the telephone and handle all inquiries. Conduct building tours if necessary.
4. Ensure that an organized, welcoming, and clean environment is maintained in the lobby and community rooms on the first floor.
5. Monitor safety and security of the building to include emergency calls and door security system.
6. Keep current with state and facility required annual training.
7. Perform other duties as assigned.

QUALIFICATIONS: Education:
High school or GED equivalent.

Experience:
Two years in a customer service role. Prior Senior Living experience preferred.

Skills:
Strong organizational and excellent interpersonal and communication skills. Proficient in Excel and Word.
Able to speak and understand English at a 12th grade level or higher.

Licensures and Certifications:
Current First Aid and CPR certifications preferred.

We are a proud equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, sex, sexual orientation, veteran status, or any other status protected under federal, state, or local law.

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