Job description

Title Recovery Services Support Staff

Reports to Individual Recovery Services Manager

Starting Salary $34,500

Job Summary

This position will serve as the first point of contact for all individuals and families who reach out to access Herren Project for recovery support and program services. This position will also serve as the administrative assistant to the recovery services team, providing clerical support and data entry.

Duties and Responsibilities (not limited to)

• Answer all calls, emails, and texts in a timely and compassionate manner.
• Have full working knowledge of all Herren Project’s programs and services to answer all questions and delegate to the appropriate department or team member.
• Provide administrative assistance to the Individual and Family Recovery Services Manager.
• Manage and assess all individual inquiries and assign tickets to appropriate team members when needed.
• Gather all individual client information for appropriate treatment navigation and referral plans.
• Manage and assess all family online support groups and inquiries.
• Manage and assess all student outreach inquiries and assign an appropriate team member.
• Manage and maintain accurate records of all individual and family client interactions in CRM, including uploading all forms and sobriety dates.
• Assist the recovery team with researching treatment options, referrals to detox facilities, and communication with treatment providers and case managers when needed.
• Manage the Recovery Housing and Coaching Scholarship process and ensure approvals are made within 24 hours.
• Comply with HIPAA and Herren Project policies and procedures.
• Attend and participate in virtual weekly staff and team meetings.
• Represent the recovery services support team at events and conferences when needed.

Qualifications

• High School Diploma or General Education Diploma (GED) required
• Preferred 1+ years in the addiction, prevention, or nonprofit field
• Advanced communication and customer relation skills
• Excellent verbal, written, and digital communication skills
• Knowledge of or ability to learn MS Office, Zoom, Zoho, and other 3rd party software systems
• Able to multi-task and adapt to continually changing priorities and needs
• Must maintain an elevated level of confidentiality
• Self-motivated and able to work with minimal oversight
• Excellent time-management and organizational skills.
• Impeccable attention to detail.
• Ability to collaborate and work effectively in a team setting
• Ability to effectively communicate with staff, clinicians, clients, and other stakeholders

This position will work remotely from home and may periodically require travel to the Herren Project office in Tiverton, RI. Duties and responsibilities are not limited to the above. Additional travel may be required for training, networking, and outreach. Salary will be competitive based on experience and qualifications. A comprehensive benefits package is provided, including vacation and QSHRA, life, and long-term disability insurance.

Herren Project is an equal-opportunity employer committed to diversity and inclusion in the workplace. We actively encourage applications from candidates of diverse cultural and socioeconomic backgrounds. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws.

Job Type: Full-time

Pay: From $34,500.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you reside in Massachusetts or Rhode Island?

Language:

• Spanish (Preferred)

Work Location: Remote

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