Job description

Excellent benefits package including 2 weeks vacation after 90 days and another 2 weeks vacation after 1 year of employment, medical and dental insurance, flex time, 8 paid holidays per year and 401K!

• THIS POSITION IS CURRENTLY A WORK AT HOME POSITION. MAY BE REQUIRED TO WORK IN THE OFFICE AS NEEDED.

HOURS: 8am -5pm M-F

SUMMARY
Contact customers with delinquent balance accounts. Resolve problems that prevent payment on customer accounts. Under general supervision, works independently with limited employee latitude.

ESSENTIAL REQUIREMENTS

• Contact customers to secure payment information on balances over 30 days old
• Learn reasons for non-payment and understand steps needed to bring account current
• Explain terms of shipments and order details, as needed
• Coordinate with internal departments to resolve problems preventing payment
• Order necessary documents and/or information for customer
• Communicate with agents, providing detailed information, such as paperwork and/or customer specific requirements, which is needed to resolve the non-payment issue
• Maintain complete, accurate, and organized records of account activity via system notes, e-mails and memorandums
• Retain all relevant documentation until the issue is resolved
• Provide reports to management as required or requested
• Other duties as assigned

REQUIRED SKILLS

• Working knowledge of Windows, Word, Excel
• Data entry skills 88 wpm
• Excellent oral and written communications skills in order to clearly, concisely, and timely provide details to leadership and clients
• Strong critical thinking and analytical skills to resolve account delinquencies proactively, timely, and effectively
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages

PREFERRED SKILLS

• Prior Accounts Receivable experience in a professional environment
• Call center experience

EDUCATION, CERTIFICATIONS, AND EXPERIENCE

• High school diploma or general education degree (GED) required
• One to two years related experience and/or training, or equivalent combination of education and experience

PHYSICAL REQUIREMENTS – X is required to complete the job
Sitting for extended periods Lifting/Carrying up to 20 pounds
Standing for extended periods Lifting/Carrying more than 20 pounds
Extended periods viewing computer screen Repetitive motions
Walking Bending/Stooping
Reaching/Grasping Seeing (outside of computer usage)
Hearing Pushing/Pulling
Other Working conditions - office

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements of this job.

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.

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