Job description

Great companies start with great people!
Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers.

Role Profile

The Training and Development Specialist is accountable for individual and departmental training requirements for the Operations Department including job-specific training and career development. The incumbent will evaluate performance gaps, develop training materials and conduct training using a variety of techniques, practices and training strategies.

Key Responsibilities

Under the supervision of the Global Training & Development Manager, the duties and responsibilities of the Training and Development Specialist include, but are not limited to, the following:

• Identifying, designing, developing, and implementing training for the Operations and Administration functions of the organization;
• Conducting gap/performance analysis with department supervisors, managers, and/or subject matter experts on existing programs and modifying as required;
• Designing training manuals using adult learning principles;
• Develop and edit online learning material and content
• Maintenance of training courses, registrations, and reporting on Dayforce Learning (learning management system)
• Developing and maintaining training sessions and evaluation tools for positions across the organization using adult learning principles and results from quality assurance reports;
• Facilitating and delivering information effectively, conveying factual and conceptual content while applying the principles of adult learning to groups;
• Staying on top of training requirements for each country (Canada, USA & UK) ensuring compliance within the country and across the organization;
• Be flexible in delivering training to employees in various locations and time zones;
• Continually measuring the effectiveness of all training courses and making improvements where necessary;
• Monitoring, coaching, evaluating and tracking participant progress during training;
• Ensure all employees have completed the necessary training and keep track of necessary employee certifications;
• Identifying and documenting training issues or trends and presenting solutions to the Global Training & Development Manager and VP Global Operations Enablement for review;
• Providing information on the status of training programs and trainees to applicable individuals on a regular basis
• Other duties as assigned.

Knowledge and Experience

Essential

• A degree in adult education, training, or a related field;
• Minimum five (5) years of training and development experience
• Proficiency with learning management systems (LMS)
• Ability to educate and speak in front of a large group of people; and
• Proven experience with a variety of training tools and techniques;

Desirable

• Sound knowledge of and experience in adult training methods;
• Experience creating, implementing, and evaluating training manuals as well as training processes;
• Working Proficiency in French is an asset.

Skills Required

• Minimum three (3) years using course authoring tools like Articulate Storyline, Camtasia
• Superior communication skills and proven ability to modify approaches for different learning styles and;
• Strong strategic and critical thinking skills.

What's in it for you?

Excellent Benefits Package Includes:

• Competitive Compensation
• Hybrid work schedule
• Life insurance and Long term disability company paid plans
• Medical and Dental company paid plans
• Medical and Dental company paid plans
• Paid Vacation and Personal Days

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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